Operational functions your team doesn't need to build.
KodeDice Managed Services are outsourced operational functions run on your behalf. Each service covers a specific area: player accounts, bonuses, payments, CRM, integrations, content, or customer support. Take one or all seven. Independently scoped, SLA-backed, and fully handover-ready.
- 7 independent service functions
- 300+ integrated providers
- SLA-backed response and uptime
- Handover-ready at any stage
Platform numbers operators evaluate on
Operational coverage from day one. No internal team required.
KodeDice Managed Services is built for operators who need to launch fast and run lean. Each function covers a specific operational area: player accounts, payments, bonuses, customer support, CRM, content, and third-party API connections. Scope, contract, and hand back any function independently.
Every service runs alongside any KodeDice platform product or your existing stack. No forced bundling, no minimum commitment across all seven. Operators in multiple markets apply different operational configurations per region.
How KodeDice Managed Services works
Modular by design
Each of the seven functions is scoped and contracted independently. Take customer support without touching payments. Add CRM later. No forced bundles.
Scalable without hiring
KodeDice teams scale with traffic spikes, seasonal events, and new market launches without headcount additions on your end.
Handover-ready at any point
Any function can be transitioned back to your internal team as your operation matures. No lock-in, no proprietary process that blocks a clean exit.
SLA-backed across all functions
Response time, uptime, and quality metrics are contractually defined per service. Performance is tracked against agreed baselines with clear escalation protocols.
Seven independent services
Each service below is scoped, contracted, and operated independently and in coordination.
Which services fit your operator profile?
Different operators need different service combinations. Use this as a starting point, not a constraint.
New operator launching with no internal ops team
New operator launching with no internal ops team
Needs full operational coverage from day one. Compliance, payments, support, and content all outsourced.
Consider Adding
Not sure which products fit your current stage and roadmap? The KodeDice team maps this in a 30-minute call.
Talk to the teamThree domains. Full operational coverage.
KodeDice Managed Services operate across three distinct domains. Player operations, regulatory compliance, and marketing channels. Each can be scoped independently or together alongside your platform products.
Discuss your scopeCustomer and Operational Services
Create and extend a sustainable customer base using managed services that cover the full support and operational stack. Deliver on-time assistance that increases lifetime value without adding fixed headcount.
- AI-Powered Operational Processing
- Internal Fraud Detection
- Responsible Gaming Protocols
Compliance and Regulatory Support
Comprehensive regulatory assistance across every market your platform operates in. Fair, safe, and transparent iGaming operations with assistance for license acquisition, AML controls, and jurisdictional audit reporting.
- License Acquisition Support
- AML and GDPR Controls
- Jurisdictional Audit Reporting
Agents and Affiliates System
An additional managed services layer that controls marketing services, agent management, and affiliate network operations. Available standalone or as part of the broader managed services package. Simplifies commission tracking and fraud prevention without internal marketing ops.
- Acquisition Revenue Tracking
- Affiliate Performance Analysis
- Commissions and Fraud Controls
What makes KodeDice different as a managed services provider
KodeDice delivers expertise, 24/7 coverage, and on-demand scalability from a single vendor that also owns the underlying platform. No seams between product and operations.
What happens when you reach out
Industry Expertise
Domain-specific knowledge across casino, sportsbook, and DFS operations that drives compliant, high-performing iGaming businesses. Not generic outsourcing.
24/7 Serviceability
Round-the-clock availability, query resolution, and platform monitoring. iGaming runs continuously. KodeDice Managed Services matches that requirement contractually.
On-Demand Customization
A personalized approach that closely matches your brand, adapts to evolving trends, and builds long-term operational uniqueness rather than templated delivery.
Innovation and Technology
Cutting-edge tools for AI-driven risk management, fraud detection, and operational automation. Same technology stack as the platform, no integration overhead between product and managed ops.
Questions operators ask before evaluating managed services
These are the questions our team hears before a scope conversation starts. If yours is not here, contact us directly.
Have a Specific
Question? Let's Talk.
Our solutions team responds within 4 business hours.
No sales pitch unless you ask for one.
Managed services for iGaming are outsourced operational functions that an external partner handles on behalf of a casino or sportsbook operator. This includes platform monitoring, compliance support, payment processing, user journey management, customer support, and bonus operations. They allow operators to focus on growth while the managed services provider handles execution-layer functions under defined SLA terms.
Sportsbook operations demand specialized expertise in odds management, risk assessment, live market adjustments, and compliance that most new operators cannot cost-effectively build internally. A managed services layer provides immediate access to trading expertise, risk infrastructure, and round-the-clock monitoring without the hiring timeline or fixed cost of an internal trading desk.
As fast as 2 weeks for the first service function to go live. Non-critical functions such as basic customer inquiries and content management are typically the first to launch. Payment processing and CRM operations follow in weeks three to four. Full scope including fraud detection, VIP management, and trading support completes by weeks seven to eight, depending on scope and existing platform readiness.
Full strategic control remains with the operator. KodeDice executes within operator-defined parameters, escalation protocols, and approval thresholds. Real-time reporting dashboards give operators visibility into service performance, player metrics, and operational outcomes. Any function can be reconfigured or handed back to an internal team at any point.
Yes. All KodeDice Managed Services connect to existing platforms via REST APIs and standard gaming protocols. The API Integration service is built specifically for operators who need to connect third-party providers and external systems to their current stack. The PAM and payment services integrate with any platform supporting standard wallet and KYC API protocols.
SLA breaches trigger defined escalation procedures with financial penalties for uptime and response time failures. Performance contracts specify response times, uptime guarantees of 99.9% minimum, and fraud detection accuracy baselines. Dedicated dashboards provide real-time service tracking so issues are identified and escalated before they affect players. Escalation channels for VIP situations and critical issues are direct, not tiered through a general support queue.
Yes. Each service function is scoped to match the operator's market, licensing position, player base, and operational maturity. Operators in multiple markets apply different configuration profiles per region without requiring separate platform instances or service contracts. Scope is defined upfront with the commercial proposal and adjusted as the operator's requirements evolve.