Modular
Flexible services under operators’ control
Scalable
Migration and extension-ready managed tools
Comprehensive
A one-for-all managed service system for iGaming
20+
Providers
60+
Deployments
20+
Themes
Facts and Figures
Game aggregation in numbers
Player Journey Manager
Player support at every stage of their online gaming and gambling lifecycle.
CRM & AI:
Utilize AI-driven segmentation of players to launch personalized offers, and loyalty programs as a part of attraction, retention, or reactivation campaign, and therefore in intelligent decision-making.
Personalized Assistance:
Opt for multilingual choices of information sharing, dispute resolution, and user assistance for enhanced personalization.
Engagement & Bonus Tools
Attract, retain, and re-engage players – specifically through the bonus engine setup.
Bonus Management:
Plan, personalize, and automate bonus distribution among players in complete adherence to bonus policies. Optimize bonus performances through robust A/B testing for maximized ROI benefits, and tailor rewards and bonuses on the basis of player location, preferences, etc., using CRM as information source.
Content Engagement:
Keep your online casino, sportsbook, or iGaming platform fully fresh. Leverage multi-provider games integration, multiple sports and odds integration, regular website content optimization, and more for edging the competitive landscape.
Managed Trading Services
Utilize games management and trading integrated from major providers in complete security and regulation.
One-for-all services:
Optimize game performance using quick load times, regular updates, and immersive UX – all by means of managed services for online casinos. Additionally, use unified managed services for sportsbook and casino.
Trading management:
Ensure your bookies get competitive odds across all betting markets, betting risks assessment support, live trading and market adjustments, pricing optimization, etc., from the managed trading services option.
Security & Risks Management
Maintain infrastructural, user, and overall security of your sportsbook and casino website.
Data Protection:
By means of suspicious activity detection, install user authentication and verification, and streamline data protection with advanced threat detection and regular backups.
Advanced Security:
Apply advanced protocols such as bonus abuse monitoring and management, experts' assistance in user query resolution, employ daily player base reporting mechanism, and more.
Facts and Figures
Game aggregation in numbers
1000+
Casino games available
100+
Top game providers
1000+
Technical Support
550+
Happy Client
Casino Games Aggregator: Technical Highlights
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Comprehensive back-office for managing a business
Fast and easy integration
Diverse reporting system
Game Aggregator Features
The KodeDice Game Aggregator is a hub for thousands of games for your online casino or sportsbook. Beyond simply offering popular gaming content from online casino providers, the game aggregation hub comes with several more perks.
Variety Of Game Types
APIgrator provides a variety of games from the industry's leading developers: slots, live dealer games, poker and other card games, casual games, virtual sports, and more.
Retention Tools
You get access to jackpots, regular bonuses, tournaments, and other promotions from game providers.
Regular Updates
APIgrator has regular updates and bug fixes, as well as new games being released weekly and more game providers added monthly.
Certified and Licensed
Software
We work solely with certified and licensed game developers to secure your project.
Tournament Tool
Create and manage exciting and fully customisable tournaments to attract, engage, and motivate more players with large prize pools
Dedicated Back Office
APIgrator provides a variety of games from the industry's leading developers: slots, live dealer games, poker and other card games, casual games, virtual sports, and more.
Game Aggregator Features
The KodeDice Game Aggregator is a hub for thousands of games for your online casino or sportsbook. Beyond simply offering popular gaming content from online casino.
Variety Of Game Types
APIgrator provides a variety of games from the industry's leading developers: slots, live dealer games, poker and other card games, casual games, virtual sports, and more.
Retention Tools
You get access to jackpots, regular bonuses, tournaments, and other promotions from game providers.
Regular Updates
APIgrator has regular updates and bug fixes, as well as new games being released weekly and more game providers added monthly.
Certified and Licensed
Software
We work solely with certified and licensed game developers to secure your project.
Tournament Tool
Create and manage exciting and fully customisable tournaments to attract, engage, and motivate more players with large prize pools
Dedicated Back Office
APIgrator provides a variety of games from the industry's leading developers: slots, live dealer games, poker and other card games, casual games, virtual sports, and more.
Types of Content Integration
One thing can make or break an online casino — the quality of its gaming content. It’s as simple as that. But, which games to take? How many are enough.
Direct Provider Integration
Direct provider integration implies that casinos would have to directly contact the game developers to get hold of their portfolio. The entire process is bound to be marred by heaps of paperwork. Casinos will need to work out the legal documents, regulatory and KYC procedures.
Integration Through a Game Aggregator
Luckily for casino operators, game aggregators like KideDice have come to the rescue. We have developed a one-stop-shop software that puts together tens of thousands of games from hundreds of developers into one aggregation software.
What Makes Excellent Managed Services?
Look for what our managed services for casino and sportsbook has to offer
Customer & Operational Services
Create and extend a sustainable customer base with diversified customer support using our managed services for iGaming. Deliver on-time and quality assistance to your users and platform, thereby increasing the lifetime value for your business.
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AI-powered advanced and fast operational processing
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Advanced internal risks and frauds detection
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Sustainable gaming practices and operational support
Our Esteemed Providers
Acquire the best of games, sports, odds, and other managerial elements from trusted partners and providers at KodeDice.
Nomilt City
B2C Support
Grrentube
CRM FOR Affiliates
Quickspin
CRM
Yggdrasil
CRM
Play'n Go
CRM
NetEnt
CRM
Spinomenal
CRM
Evolution
CRM
Belgium Gaming Licence
Belgium Gaming Commission
Belgium Gaming Licence
Belgium Gaming Commission
Belgium Gaming Licence
Belgium Gaming Commission
Belgium Gaming Licence
Belgium Gaming Commission
Local & Regulated Markets
Managed services for online casinos and sportsbook certified with licenses for secured cross-border utility
Crypto License
Forex License
Gambling License
Fintech License
Conclusion: Key Implementation Takeaways
Proper planning and service scope definition are critical for successful managed service implementation. Operators who invest time in detailed requirements analysis and provider evaluation achieve better outcomes and avoid costly surprises.
Phased rollout approach minimizes risk while ensuring smooth transition from internal operations. Starting with non-critical functions allows teams to build confidence and optimize processes before deploying mission-critical services.
Regular performance monitoring and communication with service providers optimize ongoing results. Successful partnerships require active oversight and collaborative improvement rather than passive outsourcing.
Cost savings of 40-60% combined with improved service quality make managed services essential for competitive operators in today’s igaming industry. These savings can be reinvested in marketing, content, and technology to drive growth.
Enhanced player experience through professional management of customer support, fraud prevention, and responsible gambling creates competitive advantages that translate directly to improved retention rates and revenue growth.
Next step: Conduct an internal assessment to identify priority service areas and begin provider evaluation. Focus on your biggest operational challenges and highest-cost functions to maximize immediate impact from managed services implementation.
Common Implementation Mistakes to Avoid
Mistake 1: Insufficient Service Scope Definition Vague service descriptions lead to coverage gaps and unexpected costs. Operators often assume certain functions are included without explicit documentation, resulting in additional charges or service interruptions.
Mistake 2: Poor Integration Planning Rushing integration without proper testing causes system conflicts and disrupts the player experience. Failed integrations can temporarily disable critical functions like payments or customer support during peak trading periods.
Mistake 3: Inadequate Performance Monitoring Without proper oversight, service degradation goes undetected until player complaints arise. This reactive approach damages brand loyalty and revenue before issues are identified and resolved.
Pro Tip: Always conduct pilot testing with limited scope before full deployment. Start with 10-20% of operations to identify potential issues and refine processes before scaling to complete coverage.
Step-by-Step Implementation Guide for iGaming Managed Services
Step 1: Service Assessment and Requirements Planning
Identify specific operational needs across your iGaming platform:
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Current customer volume and peak traffic patterns
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Geographic distribution requiring language support
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Existing compliance obligations and responsible gambling requirements
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Integration requirements with your current platform and payment systems
Create a detailed checklist including:
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Current pain points (response times, fraud losses, operational costs)
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Desired outcomes (cost reduction targets, service improvement goals)
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Budget constraints and ROI expectations
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Timeline requirements for implementation
Prepare existing system documentation:
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API specifications for integration assessment
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Current operational procedures and workflows
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Performance baselines for comparison
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Staff transition plans if replacing internal teams
Step 2: Provider Selection and Contract Setup
Evaluate providers based on critical criteria:
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Certification Levels: ISO 27001, PCI DSS, and jurisdiction-specific gaming licenses
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Technology Stack Compatibility: Proven integration with major iGaming casino platforms
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Client References: Verifiable case studies from similar operators
Negotiate comprehensive SLAs covering:
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Response times: Customer support under 30 seconds, technical issues within 10 minutes
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Uptime guarantees: 99.9% minimum with financial penalties for breaches
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Performance metrics: Fraud detection accuracy, customer satisfaction scores
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Escalation procedures: Clear protocols for critical issues and VIP player situations
Set up monitoring infrastructure:
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Dedicated dashboards for real-time performance tracking
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Regular reporting schedules (daily, weekly, monthly)
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Key performance indicators aligned with business objectives
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Direct communication channels with managed service teams
Step 3: Integration and Go-Live Process
Follow a staged rollout approach to minimize risk:
Phase 1 (Weeks 1-2): Start with non-critical services like basic customer inquiries and content management Phase 2 (Weeks 3-4): Expand to payment processing and routine CRM operations
Phase 3 (Weeks 5-6): Deploy fraud detection and VIP player management
Phase 4 (Weeks 7-8): Full integration including trading support and responsible gambling tools
Implement comprehensive monitoring:
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Track service performance against established baselines
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Monitor player satisfaction through surveys and feedback
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Measure operational efficiency improvements
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Document cost savings and ROI achievement
Establish operational protocols:
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Regular communication schedules with service teams
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Escalation procedures for urgent issues
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Performance review meetings and optimization discussions
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Continuous improvement processes based on data analysis
Why iGaming Managed Services are Essential for Modern Casino Sportsbook Operators
The iGaming industry demands operational excellence that managed services deliver through specialized expertise and advanced edge technology:
Cost Reduction Benefits: Industry reports consistently show 40-60% operational cost savings compared to maintaining in-house teams. A typical operator spending $500,000 annually on internal customer support can reduce costs to $200,000-300,000 through managed services while improving service quality.
24/7 Operation Coverage: Managed services provide round-the-clock support across multiple time zones and languages, essential for global iGaming operations. Players expect immediate assistance regardless of location or time, making continuous coverage a competitive advantage.
Expertise Access: Immediate availability of specialized professionals in fraud detection, compliance, and player management eliminates the need for extensive hiring and training. These teams bring years of industry experience and access to cutting-edge tools that individual operators couldn’t justify developing internally.
Scalability Advantages: Rapid scaling during peak periods without hiring and training overhead proves crucial during major sporting events or promotional campaigns. Managed services can instantly increase capacity to handle traffic spikes while maintaining service quality.
Enhanced Performance Metrics:
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Customer support response times improve from industry average of 2-3 minutes to under 30 seconds
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Fraud detection accuracy increases to 99.5% compared to 85-90% with basic internal systems
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Player retention rates typically improve by 20-35% through professional CRM management.
What is Managed Services for iGaming?
Modern iGaming operators face mounting pressure to deliver exceptional player experiences while managing complex operational requirements across multiple channels. Rather than building extensive in-house teams, successful operators increasingly partner with specialized managed services providers to handle critical functions like customer support, risk management, and responsible gambling compliance.
iGaming managed services encompass specialized operational functions that external partners deliver on behalf of casino and sportsbook operators. The most critical services include:
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24/7 Customer Support Teams: Multilingual specialists handling player inquiries, technical issues, and player account management across all channels
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Anti-Fraud Monitoring: Real-time detection systems preventing bonus abuse, payment fraud, and suspicious betting patterns
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VIP Player Management: Dedicated teams managing high-value customers, retention strategies, and personalized promotions
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CRM Operations: Automated player lifecycle management, segmentation, and targeted marketing campaigns
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Payment Processing: Secure handling of deposits, withdrawals, and transaction monitoring for compliance
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Content Management: Game portfolio optimization, provider relationships, and platform integration
Key terminology includes:
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SLA (Service Level Agreements): Performance contracts defining response times, uptime guarantees, and quality metrics
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KYC Processes: Know Your Customer verification procedures ensuring legal compliance and fraud prevention
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Player Lifecycle Management: Comprehensive tracking from acquisition through retention and responsible gaming interventions
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Operational Dashboards: Real-time monitoring tools providing visibility into service performance and player metrics
Pro Tip: Understanding service scope before implementation ensures proper resource allocation and expectation setting across your iGaming operations.
Service Integration Framework
Managed services connect seamlessly with existing casino and sportsbook platforms through robust API integrations and standardized protocols. The integration framework creates interconnected operations where:
Customer Support → Player Retention → CRM Optimization → Revenue Growth
This relationship map demonstrates how effective customer engagement drives brand loyalty, while data from support interactions feeds CRM systems to improve player retention rates and maximize lifetime value.
Service Dependencies Include:
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Fraud prevention systems integrate with payment processing for real-time transaction monitoring
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Customer support teams access CRM data to provide personalized assistance and identify VIP players
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Responsible gambling tools connect across all touchpoints to ensure consistent player protection
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Trading and odds management systems link with risk management to optimize betting markets
User Guide for iGaming Managed Services
Discover why a turnkey online casino could be a great choice for your iGaming business.
iGaming Solutions to Explore at KodeDice
Expand your iGaming business excellence and reach with diverse solutions to choose from
Industry Expertise
Our team of domain experts brings unique opportunities driven by industry-specific knowledge on this table, ensuring that your iGaming business receives expected growth and success.
24/7 Serviceability
KodeDice ensures your comprehensive iGaming operations are up and running by keeping continuous assistance, availability, query resolution, and everything serviceable in a click.
On-demand Customization
KodeDice takes a personalized approach in working and offering services that closely and fully resonate with your brand, adapt to evolving trends, and ensure long-term success and uniqueness.
Innovation & Technology
We leverage the cutting-edge technologies and tools that aid robustness, scalability, and security to your managed services for sportsbook and online casinos – thus keeping you ahead of competition.
Why KodeDice?
KodeDice is an iGaming managed services provider which offers expertise, innovation, and commitment to provide your business with dynamic services and systems that give your business an edge.
What our clients say
5 / 5
Rating
“Working with KodeDice has been a fantastic experience. Their casino platform was exactly what we needed—robust, scalable, and tailored to our specific requirements. From managing players to integrating top-notch games, they’ve made everything seamless. I couldn’t be happier with the results.”
John Peterson,
CEO
5 / 5
Rating
“The team was so supportive and made sure everything ran smoothly. I’m so glad we chose them for our project.”
James Hall
CTO & Co-Founder
5 / 5
Rating
“I couldn’t have asked for a better partner than KodeDice. They took our vision and built an incredible casino platform that’s perfect for our needs. Integrating games and payment systems was a breeze, and their team was with us every step of the way.”
Samantha Greene
Co-Founder
5 / 5
Rating
“Amazing team, they've taken over crucial tasks like fraud prevention and compliance, which has freed up so much of our time. Their professionalism and dedication are unmatched, and it’s been a pleasure working with them.”
Mark Rivera
COO
5 / 5
Rating
“Sportsbook platform is so stable and easy to use, and their advanced player segmentation features have really helped us connect with our users. The team was so helpful throughout the process, and I’d recommend them to anyone.”
Emily Roberts
Production Manager
Client Collaborations
We’ve had the privilege of working with some of the most innovative and successful brands.
Managed services for iGaming are outsourced solutions that take care of technical, operational, and customer serviceability. From platform monitoring to compliance support, payments processing, user journey management, and beyond – iGaming managed services optimize business efficiencies in this way.
Sportsbook managed services ensure real-time odds management, assessment of risks, optimization of trading services, and fraud detection. Thus, managed services for sportsbook matter a lot for profitable keeping of all betting operations and administration.
Online casino managed services scale operations in various ways including:
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Automation of games management
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Effective, personalized, automated player retention activities management
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Personalized and automated bonus distribution
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Multi-platform and multi-tools support assistance, etc.
Thus, having managed services for online casino platform helps expand new markets, ensure uninterrupted gameplay, serve strong user retention, and optimize website performance to align with the growing user base.
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Yes, managed services for iGaming come with advanced security measures like:
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Cybersecurity employed by DDoS protection, AI-powered risks management, and more.
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Financial transactions security and protection
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Regular audits – KYC and AML enforcement, and more.
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Managed services leverage AI-driven CRM systems that personalize promotions, automates loyalty programs, and serve real-time customer support. Further, managed services help in analyzing player behavior and therefore aids in long-term retention strategy analysis that increases lifetime player value.
Yes, iGaming managed services are completely customizable, allowing iGaming operators to tailor their solutions and tools based on specific needs.
The cost of managed services integration for iGaming varies due to multiple factors involved, where the popular ones are the level of support required, level and scale of features and integrations required, compliance requirements, security influence, and many more.
Just by sharing your enquiries via this contact form, our experts can provide you with the perfect cost estimates and quotation made solely for your iGaming platform development and managed services requirements.
Implementation ranges from 4-12 weeks depending on service complexity, with basic support services taking 4-6 weeks and comprehensive fraud/CRM integration requiring 8-12 weeks. The first step involves detailed assessment and planning to ensure smooth deployment.
Operators retain full oversight through dedicated dashboards, regular reporting, and direct communication channels while delegating day-to-day execution to specialists. You maintain complete control over policies, procedures, and strategic decisions.
Professional managed service providers maintain current certifications and compliance expertise across multiple jurisdictions, often exceeding operator in-house capabilities. They handle responsible gaming requirements, KYC procedures, and regulatory reporting automatically.
Yes, established providers offer robust API integrations with all major igaming platforms, payment processors, and third-party tools. Integration typically requires minimal changes to existing operations while enhancing functionality.
SLAs include financial penalties and service credits for performance failures, plus escalation procedures to resolve issues quickly. Most providers offer performance guarantees backed by contractual remedies.